Terms of service
Terms and Conditions at www.laksen-sporting.com
Morehouse A/S is the company behind the brand Laksen Sporting and the associated webshop at www.laksen-sporting.com.
Morehouse A/S
Bøgekildevej 34
8361 Hasselager
Denmark
Phone: +45 87 42 10 00
E-mail: info@laksen-sporting.com
Tax ID: 12564937
Customer Service at www.laksen-sporting.com
You can contact our customer service through the following details.
We always strive to respond to your inquiry personally and as quickly as possible.
We kindly ask for your patience during busy periods.
Customer service is available on weekdays from 10:00 AM to 3:30 PM local time in Denmark.
Phone: +45 87 42 10 11
E-mail: info@laksen-sporting.com
Payment
Morehouse A/S accepts online payments via Visa/Dankort, Visa, Mastercard, and PayPal. Morehouse uses Shopify Payments and PayPal payment services.
Payment will only be charged to your account when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order. All amounts on the website include VAT. The website uses the following currencies for pricing. You will only be able to place an order in the currency of your delivery country:
- Denmark: Danish Kroner (DKK)
- United Kingdom (UK): British Pounds (GBP)
- European markets: Euros (EUR)
- Norway: Norwegian Kroner (NOK)
- Sweden: Swedish Kroner (SEK)
- United States: US Dollars (USD)
Morehouse A/S uses a secure payment server that encrypts all information with SSL protocol, ensuring your data is safe and cannot be read by outsiders.
The Morehouse A/S website also uses SSL encryption.
Morehouse A/S reserves the right to cancel an order in case of obvious errors or miscommunication on the website, caused by human or technical sources of error.
Countries we deliver to, shipping rates, estimated delivery times
|
COUNTRY: |
|
SHIPPING FEE |
RETURN FEE |
EST. DELIVERY TIME |
|
DENMARK |
|
39-49 DKK |
50 DKK |
1-2 business days |
|
SWEDEN |
|
99 SEK |
99 SEK |
2-3 business days |
|
GERMANY |
|
10 EURO |
10 EURO |
2-4 business days |
|
AUSTRIA |
|
10 EURO |
10 EURO |
2-4 business days |
|
FRANCE |
|
10 EURO |
10 EURO |
2-4 business days |
|
BELGIUM |
|
10 EURO |
10 EURO |
2-4 business days |
|
NETHERLANDS |
|
10 EURO |
10 EURO |
2-4 business days |
|
*THE UNITED KINGDOM |
|
12 GBP |
12 GBP |
2-4 business days |
|
SPAIN |
|
15 EURO |
15 EURO |
3-6 business days |
|
PORTUGAL |
|
15 EURO |
15 EURO |
3-6 business days |
|
ITALY |
|
15 EURO |
15 EURO |
3-6 business days |
|
IRELAND |
|
15 EURO |
15 EURO |
3-6 business days |
|
CZECH REPUBLIC |
|
15 EURO |
15 EURO |
3-6 business days |
|
FINLAND |
|
15 EURO |
|
3-6 business days |
|
LUXEMBOURG |
15 EURO |
15 EURO |
2-4 business days |
|
|
HUNGARY |
|
15 EURO |
15 EURO |
3-6 business days |
|
POLAND |
|
15 EURO |
15 EURO |
3-6 business days |
|
ROMANIA |
|
15 EURO |
15 EURO |
3-6 business days |
|
BULGARIA |
|
15 EURO |
15 EURO |
3-6 business days |
|
ESTONIA / LATVIA / LITHUANIA |
|
15 EURO |
15 EURO |
3-6 business days |
|
GREECE |
|
15 EURO |
15 EURO |
3-6 business days |
*Orders to United Kingdom – VAT, Customs, Duties, returns included.
For UK based customers, please note that we always deliver your order as Delivered Duty Paid (DDP), meaning you will not encounter extra charges after placing your order, ensuring an easy order experience for you as our customer.
You will only be charged additional shipping and return fees according to the details listed above, depending on your order amount.
If you wish to return your order, we will always deduct the return fee listed above from your refund.
Return of products from UK via our return label
We always include a return label for your order. The return label is pre-booked and contains customs clearance details on the products you wish to return.
It is very important that you use this return label provided, as this will ensure you are not charged any customs fees, as well as ensuring a swift return procedure of the parcel.
If you decide to return the order through a courier of your own choice, despite our guidance above, you are responsible for any customs charges, and you will be responsible for the products returned during the period of returning the package to us.
Order requests from countries outside of our standard markets
If you do not live in one of the markets listed above, you are always welcome to contact us with an order request on e-mail info@laksen-sporting.com, or call us on phone +45 87 42 10 11 to learn more about how to order. Please let us know your full address, phone and e-mail, as well as the specific products you would like to order, and we will check if we are able to receive your order.
We are working on opening up more markets, but order requests from other markets than listed below will be dealt with individually and on request. Adjusted terms and conditions may apply.
Delivery & Shipping Costs
The expected delivery time for your order depends on your country of delivery.
Please find expected delivery times in the section “countries we deliver to” above.
You will be able to select your preferred delivery method and courier during checkout, based on the delivery methods and options we provide during your checkout.
Depending on your country of delivery, we will ship your order with couriers;
- GLS
- DHL
- DSV
- FedEx
- UPS
Shipping and return fees will vary depending on your country of delivery and are always calculated based on the total order amount. Please find our shipping rates in the “countries we deliver to” section above.
Please note that when returning product(s), we always deduct a return shipping fee from your refund, according to our terms in the "Returns & Right of Withdrawal" section.
Once your order has been shipped, you will always receive information about your shipment, tracking number, etc., from the courier you have selected, allowing you to track your package from our warehouse to your delivery point provided. If you do not receive information about your delivery within 24 hours of placing your order, please contact us at info@laksen-sporting.com, and we will help you out.
(Please note that we do not expedite orders between Friday 2:00pm until Monday 9:00am.)
Returns & Right of Withdrawal
We offer a 30-day full return policy on items purchased through the website, unless otherwise agreed or stated in your order.
This 30-day period begins on the day the order is delivered.
We always include a return label for returning your order.
We charge a return shipping fee for using the return label, regardless of the reason for the return shipment.
Any return shipping costs incurred by booking return freight yourself are always borne by the buyer. If the buyer chooses to return an item in a way other than using the return label we provided, the buyer is also responsible for the return shipment during transit, including any surcharges or risks.
Requests to withdraw from the purchase must be notified to us no later than 30 days after delivery and must be received by us no later than 30 days after we have been informed of your decision to exercise your right of withdrawal.
Requests to exercise the right of withdrawal should be sent via email to info@laksen-sporting.com .
In the message, please make it clear that you wish to exercise your right of withdrawal. This is done by correctly completing the return form we have included.
Condition of Goods Upon Return
The buyer is responsible for any reduction in the value of the product due to improper handling or misuse beyond what is necessary to determine the nature, characteristics, and functionality of the product. This means that you can try the product the same way as you would in a physical store.
If the product is used beyond what is described above, it is considered used and of reduced value. This means that if you withdraw from the purchase, you may receive a partial refund or no refund at all. It is up to Morehouse A/S to assess the condition of the product.
Warranty
There is a 2-year warranty on products under the Danish Sale of Goods Act.
The warranty covers all defects in software, materials, and manufacturing.
Complaints regarding defects and deficiencies must be reported to Morehouse A/S via email at info@laksen-sporting.com within a reasonable time after receiving the item. A maximum of two months is considered reasonable, unless otherwise agreed.
In the case of complaints, we always refund reasonable shipping and return costs.
The warranty does not cover obvious improper or unusual handling of the product.
For returns due to warranty claims, please contact the company or clearly and accurately fill out the included return form so we understand your reason for making a complaint:
Morehouse A/S
Bøgekildevej 34, Denmark
Phone: +45 87 42 10 00
E-mail: info@laksen-sporting.com
Complaints will not be accepted if sent by COD (Cash on Delivery).
Customer & Privacy Policy
We do not resell personal information nor do we share your personal information with others; it is only registered in our customer database. You can have your information deleted at any time.
To place an order with Morehouse A/S, we need the following information to process your order:
- Name
- Address
- Phone number
- Email address
We register your personal information with the purpose of delivering the product to you.
The personal information is registered with Morehouse A/S and is kept for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that this always happens with your explicit consent so that you are informed about exactly what information is collected and why.
The director and employees of Morehouse A/S have access to the information registered about you.
The data controller at Morehouse A/S is Lars Thomsen.
We do not store or transmit customer information in an encrypted form.
As a registered user with Morehouse A/S, you have the right to object to the registration. You also have the right to access the information we have registered about you. These rights are in accordance with the Data Protection Act, and inquiries regarding these matters should be directed to info@laksen-sporting.com.
Cookies
Cookies are used on http://laksen-sporting.com/ for the purpose of optimizing the website and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time. See the guide on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics on http://laksen-sporting.com, which means a statistical system collects information that can provide a statistical overview of how many visitors we have, where they come from, and where on the website they exit, etc. The log statistics are used solely to optimize Morehouse A/S’ website, http://laksen-sporting.com.
Consumer Protection
Learn more about your consumer protection when purchasing via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
Complaints about products or other issues should be solved with Laksen Customer service
If no agreeement can be made - complants can be submitted to:
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.forbrug.dk
For EU citizens outside the EU, complaints should be sent via the EU Commission’s online complaint platform: ec.europa.eu.
When filing a complaint, our email address must be provided: info@laksen-sporting.com, as well as the website you purchased the product from.